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Refund Policy

Thank you for buying our services and courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on DigiDir, you agree to our Privacy Policy, Terms of Use and refund policy.

Our refund policy is as follows:

Cancellation & Refunds: Online Training

For Self Placed Learning:

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 5% content. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.

For Instructor Led Training:

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 5% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.

Also, In case a user access any class, the money back guarantee will be void. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.

 

Cancellation & Refunds: For All Courses and Services

DigiDir, reserves the right to postpone/cancel an event/ training time, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

  • In case DIgiDir cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within 7 days of purchase of course. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.
  • In case DigiDir cancels/postpones an event, the participants who are ahead of 10 days of purchase, of course, will be rescheduled to any upcoming batch without any extra charges.
  • If a cancellation is done by a delegate 10 business days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
  • If a cancellation is done by a delegate within 10 business days (or less) of the event, no refunds will be made.
  • No refunds or credits will be available for participants who fail to attend both days of the course.

Refunds: Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

DigiDir reserves the right to revise the terms & conditions of this policy without any prior notice.