Return & Refund Policy

DigiDir provides digital services, which may include SEO, social media marketing, PPC advertising, AI SEO, website development, and other digital marketing solutions. Since these services involve time, planning, resources, and professional work, they are not eligible for physical returns.

Refund requests will be reviewed on a case-by-case basis, depending on the service agreement, project status, and work completed.

A refund may be considered in circumstances such as:

• A payment was made by mistake or duplicated.
• A service could not be delivered due to circumstances attributable to DigiDir.
• A project was cancelled before substantial work began, subject to the agreed terms.
• Another refund situation is specifically covered by the signed proposal or service agreement.

Unless otherwise agreed in writing or required by law, the following may not be refundable:

• Services already delivered or work completed.
• Project setup, research, audits, content creation, or other work already performed.
• Third-party costs paid on the client’s behalf, such as advertising spend, software subscriptions, hosting, domains, or external service fees.
• Fees for completed milestones or services provided under an agreed payment schedule.

Clients who wish to cancel a service must notify DigiDir in writing by emailing info@digidir.com.

Cancellation terms will depend on the applicable proposal, contract, or service agreement. Any outstanding payments for work already completed or costs already incurred may remain payable in accordance with those terms and applicable law.

To request a refund, please email info@digidir.com with the following information:

• Your full name and business name.
• The service or project for which the payment was made.
• Payment date and transaction reference, if available.
• The reason for requesting a refund.

Our team will review the request and may contact you for additional information before making a decision.

If a refund is approved, it will generally be processed through the original payment method where possible. Processing times may depend on the payment provider or bank.

DigiDir will communicate the applicable processing details after the refund decision has been made.

Digital marketing results can depend on factors outside DigiDir’s control, including search engine updates, advertising platform policies, competition, website condition, and market changes. For this reason, specific rankings, traffic levels, leads, sales, or other business results cannot be guaranteed unless expressly stated in a written agreement.

DigiDir may update this Return and Refund Policy when necessary to reflect changes in our services or business practices. Any revised version will be published on this page, along with the updated effective date where applicable.

If you have questions about this policy or would like to submit a refund or cancellation request, please contact us:

We will review your request in accordance with the applicable service agreement and relevant laws.